Cajun Craft Remote SupportBy Cajun Craft Software

Personal help, with your permission

A helping hand.
You stay in control.

Connect with your support person using RustDesk. You approve the connection, stay at your computer, and end the session whenever you choose.

Remote access requires your approval. Only accept a request from the person you have arranged to help you.

Get RustDesk

No Cajun Craft account is needed to download the app or receive attended help.

1 · Download

Choose your computer

Windows

For Windows computers with an Intel or AMD processor.

Download for Windows

Open the downloaded .exe, follow the installation prompts, then open RustDesk. Ask your support person if you are unsure about a prompt.

macOS

In the Apple menu, choose About This Mac to check your chip.

Apple silicon MacIntel Mac download

Open the downloaded .dmg, drag RustDesk into Applications, then open it from Applications.

These are official, unmodified RustDesk 1.5.0 downloads, not a custom Cajun Craft application. Other supported computers and release information.

2 · Set up once

Use the Cajun Craft server

Open RustDesk → Settings → Network → ID/Relay Server. Unlock the network settings if prompted, enter the values below, and choose Apply. Your support person can guide you through these settings.

ID server
rustdesk.apps.cajuncraft.us
Relay server
rustdesk.apps.cajuncraft.us:21117
Key — trusted server public key
Q4OYBfEyu+BTharKyKAzotQoGCub+38ek01NSVjn6Jg=
API server
Leave blank.

Copy the public key exactly, including the final =. This is a public server identity, not a password. No account sign-in or API server is needed. Official server setup instructions.

3 · Connect together

Approve help when you are ready

  1. Contact your Cajun Craft support person using your usual contact method and agree on a time.
  2. Open RustDesk and share your RustDesk ID privately with that person.
  3. Check who is connecting. Choose Accept only for the support session you requested.
  4. Stay at your computer. Close private documents you do not want to share.
  5. Choose Disconnect in the active session to end access. When finished, quit RustDesk, including its tray or menu-bar app. Closing only the main window can leave RustDesk running.